Effective Problem Solving and Decision Making for Legal Professionals

In the world of law, professionals are constantly faced with complex situations that require effective problem-solving and decision-making skills. Lawyers are often tasked with resolving disputes, interpreting laws, and making strategic choices. This article aims to guide our employees in honing these critical skills.

Importance of Problem-Solving and Decision-Making

In legal practice, efficient problem-solving is not just a skill but a necessity. Whether it is interpreting a complex statute or negotiating a settlement, attorneys must consistently make decisions that are both strategic and justifiable.

Key Steps in Problem-Solving

  1. Identify the problem
    • Clearly define and understand the issue at hand
  2. Analyze the Problem
    • Break the problem down into smaller, more manageable parts.
  3. Generate potential solutions.
    • Brainstorm various solutions without immediate judgment.
  4. Evaluate Solutions
    • Assess the pros and cons of each potential solution.
  5. Choose a Solution
    • Make a decision based on your analysis.
  6. Implement the solution.
    • Put your decision into action.
  7. Review and learn
    • After implementation, evaluate the results and learn from the process.

Decision-Making Techniques

  1. Cost-Benefit Analysis
    • Weigh the pros and cons of a decision both financially and ethically.
  2. Decision Matrix
    • Use a grid to score and compare various options.
  3. Pros and Cons List
    • A simple and effective way to visualize the potential outcomes of a decision
  4. SWOT Analysis
    • Analyze the strengths, weaknesses, opportunities, and threats related to a decision.

Practical Tips for Legal Professionals

  1. Stay Informed
    • Continuously update your knowledge of laws, regulations, and legal precedents.
  2. Seek Advice
    • Consult with colleagues or mentors when faced with a challenging issue.
  3. Remain Unbiased
    • Ensure your decisions are based on facts and not personal beliefs or emotions.
  4. Document your process.
    • Keeping a record of your decision-making process can be invaluable for future reference and for defending your choices if necessary.
  5. Practice Self-care
    • Effective decision-making requires a clear mind. Regular exercise, adequate sleep, and mindfulness practices can contribute to improved mental clarity.

Avoiding Common Pitfalls

  1. Confirmation Bias
    • This occurs when we favor information that confirms our existing beliefs. Always challenge your assumptions.
  2. Over-analysis
    • Avoid becoming paralyzed by over-analyzing a situation, also known as ‘analysis paralysis’.
  3. Rushing to judgment
    • While timely decisions are often necessary, hasty choices without adequate consideration can lead to negative consequences.


Problem-solving and decision-making are integral skills in the legal profession. As attorneys, we are trusted by our clients to navigate complex situations with skill, integrity, and wisdom. By adopting these structured approaches and remaining mindful of common pitfalls, we can make decisions that are not only legally sound but also in the best interest of our clients.

Remember, becoming an adept problem solver and decision-maker is a journey, not a destination. Continuous learning and practice are key.

Disclaimer: This article is intended for educational purposes only and does not constitute legal advice.

Video Transcript

A Lesson That Changed My Management Style Forever

This was a mistake that forever changed how I managed people. In 2008, I was working as an attorney for a corporation, and the attorney that I reported to, who is the head of the department, was wonderful. Her name was Gina. She was fantastic, and she taught me a lesson that I will never forget.

A Pivotal Conversation with a Mentor

About a month into the job or so, I had a conversation with Gina. She said, “Aaron, I appreciate how you want to do things right. And in doing so, you ask a lot of questions. But Aaron, my brain only can make so many decisions per day. Let’s say, for example, you are asking me to make 30 decisions every day, or asking me 30 questions every day. You are using up a portion of my mental capacity to make these decisions. I need you to think through the decisions yourself and do the heavy lifting yourself.”

Changing the Approach to Problem-Solving

After that, as I had questions for Gina, I would think through the factors needed to identify the recommendation I would have for her. I asked myself, “What would I recommend to her? What are the factors I would weigh in making that recommendation, and perhaps what are the other available options?” And after that analysis was done, I didn’t need Gina’s feedback.

Practical Application of the Lesson

When I did go to Gina, I would say, “Gina, here is my question. Here is my recommendation for the answer. Here are the factors I considered. Here are the options I considered. And so in conclusion, I would recommend this for these reasons…” And she would either say, “Sounds great, do it,” or “Aaron, there is some additional information here that we need to consider, and I want you to do this instead.”

The ‘Monkey Problem’ in Management

Somebody once said, “Think of every problem that an employee brings you as a monkey.” And they say, “Hey, here is a problem.” Over time, as you have more and more employees and they bring more and more problems, those employees bring those monkeys to you, and eventually, you have a room full of monkeys.

Implementing the Lesson as a Law Firm Manager

At one point, I would have a line of employees waiting out the door to come in and run things by me for the first hour or hour and a half of every day when I came in. That is when I started to implement the lesson that Gina had exemplified for me years earlier. I have now started asking everybody who works with me, “What do you recommend we do?”

Educating New Employees

Often, I tell new employees this little story of Gina and say, “When you come to me with a question, would you please think through what are the options for solving this problem? What are the factors we should weigh in coming to the right option or solution? And then, ultimately, which one do you recommend?”

This strategy doesn’t just save managers from an overwhelming number of decisions. It empowers employees, who are closest to the problems, to leverage their unique perspective and knowledge in devising solutions, thereby fostering growth in their professional capacity and leadership skills.


Alright. If you would like to get notified about the next live session, you are welcome to subscribe to the Aaron Hall, Attorney YouTube channel. You are welcome to subscribe to our little reminder email system at AaronHall.com/free. You can also sign up and follow us on other social media sites. I am Aaron Hall. An attorney for business owners and entrepreneurial companies. It was a pleasure talking with you today and answering your questions from an educational perspective.

As I always say, before you rely on any of this, consult with an attorney. I hope that you use these questions to identify topics and questions to bring up with your attorney. Until the next live session, I hope you are doing well. Take care.